Returns and Refunds
Returns & Refunds Policy
Thank you for shopping at NI Supplements. We are committed to ensuring your satisfaction with our products. Please read our policy regarding returns and refunds carefully.
Returns
You have 30 days from the date you received your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, with seals intact, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@nisupplements.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent to the following address:
NI Supplements
Unit 5 Graham Industrial Park
Dargan Crescent
Belfast
Co Antrim
BT3 9LP
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We can exchange your item if for example you have ordered the wrong flavour. If you request a return collection the customer will be liable to pay for the returns label and then the new shipping label to send the correct product.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damaged or Faulty Products
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact Us
For more information about our returns and refunds policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@nisupplements.com or by mail using the details provided below:
NI Supplements
Unit 5 Graham Industrial Park
Dargan Crescent
Belfast
Co Antrim
BT3 9LP
02890130086
Monday - Friday
9am to 5pm
Saturday
9am to 3pm
Sunday
Closed
