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For international shipping please contact us at firstname.lastname@example.org with your order and address and we can quote you asap.
Please note all delivery time estimates are subject to stock availability and receiving your order by 2:00 pm. Orders placed after 2:00 pm will be processed next working day. Orders are not processed or delivered on weekends and bank holidays.
If for any reason we expect that your order will not arrive within the specified times, we will e-mail or call you shortly after receiving your order. It is therefore very important for you to provide a valid e-mail address and contact number that we can contact you on. Please be sure to check your e-mails and phone messages shortly after placing the order in case we need to contact you.
If an order is returned to us due to customer error (failure to take delivery of the order or arrange a collection/redelivery) then a re-shipping fee is applicable. This is due to the cost of re-packing, and re-shipping that item. A refund of the item minus our shipping costs can be provided as an alternative, but if the error is ours, the item will, of course, be re-shipped at our cost.
Lastly, there is sometimes human error can happen either from ourselves or couriers/delivery companies that we use. It may arrive late; it may arrive damaged; it may not arrive at all. But in any of these cases, we will rectify this with immediate effect directly with yourself and you will get a full refund for any postage you have paid. Incorrect delivery information as stated by the customer is the responsibility of the customer, who will be charged for collection on their behalf.
We try our best to help everyone, but for legal reasons brought about by a minority of our customers, we do need to state that it is the customer's responsibility to ensure that they are present to sign for the parcel. In no way can Blú Nutrition UK, Fastway Couriers, Myhermes, DPD, PARCELFORCE or Royal Mail be held liable for failed deliveries unless either of those parties has been negligent in their duty to deliver.
OUR REFUNDS POLICY
We guarantee your satisfaction with our Products and if, for a reason of manufacturing fault, you are not satisﬁed with any Product(s) you purchase, we offer a full refund or exchange policy. This is to ensure your satisfaction at all times with our Products.
Without prejudice, you may RETURN AN ITEM PROVIDED THE SEAL IS UNBROKEN, THERE IS NO DAMAGE TO THE PACKAGING AND THE PRODUCT HAS BEEN STORED IN THE RECOMMENDED CONDITIONS. In this case, you will receive a full refund of the price paid for the Product in accordance with our refund policy. This provision does not affect your statutory rights.
When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notiﬁed us in that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will notify you of your refund via letter or e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case within 30 days of the day we received your cancellation or the day we conﬁrmed to you via letter or e-mail that you were entitled to a refund FOLLOWING RETURN of the Product to Blú Nutrition UK representatives.
If the Product is at fault, or packaging is damaged beyond a salvageable state, we will either refund or replace IN LINE WITH TIMESCALES SHOWN IN our terms & conditions. If however, YOU ARE UNHAPPY WITH THE FLAVOUR, we WILL either send an alternative ﬂavour choice (at our sole discretion) or refund up to 20% of the purchase price ONLY upon receipt of the PRODUCT in question, which must be returned to us at YOUR expense.
If the delivery note says an item should be in your parcel but it isn't, or if you have received an item not ordered, please use our the contact form page to get in touch with us letting us know which item(s) you believe are missing or HAVE BEEN DELIVERED IN ERROR. You have up to 72 hours to inform us of such an error, outside of 72 hours we will not be able to investigate or assist with this claim.