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Delivery Terms & Conditions / Options & Info
UK Mainland (excluding Highlands and Islands) - All options below:
All orders placed before 1 p.m. will be processed the same day and delivered according to the chosen delivery option.
Courier companies operate Monday to Saturday, excluding Bank Holidays.
Orders under £50
1-2 Day Delivery (No Signature Required): £2.95
Fully tracked. 91% delivered next day if ordered before 1 p.m. (Excludes Sundays).
Terms: If "No Signature Required" is selected, photographic and GPS delivery proof will be used to confirm delivery. Claims of non-delivery will be investigated, but parcels confirmed delivered by Royal Mail will not be eligible for replacement.
1-2 Day Delivery (Signature Required): £3.39
Fully tracked. 91% delivered next day if ordered before 1 p.m. (Excludes Sundays).
FREE Delivery on Orders Over £50
4-5 Day Delivery (No Signature Required): Free
Fully tracked. (Excludes Sundays). Terms for "No Signature Required" apply as above.
4-5 Day Delivery (Signature Required): Free
Fully tracked. (Excludes Sundays).
Northern Ireland
Free Delivery on Orders Over £50: 2-3 working days.
Express Delivery (No Signature Required): £1.99
Fully tracked. Next-day delivery if ordered before 1 p.m. (Excludes Sundays). Terms for "No Signature Required" apply.
Express Delivery (Signature Required): £2.49
Fully tracked. Next-day delivery if ordered before 1 p.m. (Excludes Sundays).
Important Notes:
By selecting "No Signature Required," you agree that the parcel may be left at the delivery address or a designated safe location without obtaining a signature. Photographic and GPS delivery proof will be used to confirm delivery.
While we strive to ensure timely delivery, occasional delays by the courier may occur. We guarantee same-day dispatch for express items ordered before 1 p.m.
Deliveries do not include Sundays.
Ireland
Free Delivery on Orders Over £70: 2-4 working days.
Fully tracked. Orders must be placed before 1 p.m. (Excludes weekends).
Reduced Rate Delivery on Orders Over £50: £2.99
Sent via Parcelforce/GLS. 1-2 working days. (Excludes weekends).
Express Delivery on Orders Under £50: £4.99
Fully tracked. Next-day delivery if ordered before 1 p.m. (Monday to Friday only).
Terms: All orders will be processed the same day if placed before 1 p.m. While we strive to ensure timely delivery, occasional courier delays may occur. All express items are guaranteed to be dispatched the same day if ordered before 1 p.m.
Standard Delivery on Orders Under £50: £4.99
Sent via Parcelforce/GLS. 1-2 working days. Fully tracked.
EU & International Shipping
All international shipping rates are available at checkout.
Customs Notice: Please be aware that if your product is held or delayed in customs, we (NI Supplements) or the courier cannot obtain more updates than what appears on your tracking information. Customs are independent entities, and with new Brexit laws, delays are sometimes unavoidable. Delays caused by customs are outside of our stated delivery times and are not our responsibility. We cannot contact customs to expedite your order.
Terms: By completing your order and ticking the checkbox at checkout, you agree to these terms. Please consider this when ordering to the EU.
Delivery Time Estimates: All estimates are subject to stock availability and receipt of your order by 1 p.m. Orders placed after 1 p.m. will be processed the next working day. Orders are not processed or delivered on weekends or bank holidays.
Failed Delivery: If an order is returned to us due to customer error (e.g., failure to take delivery or arrange a collection/redelivery), a re-shipping fee will apply. Alternatively, a refund for the item minus our shipping costs can be provided. If the error is ours, the item will be re-shipped at our expense.
Important Notes:
By selecting "No Signature Required," you agree that the parcel may be left at the delivery address or a designated safe location without obtaining a signature. Photographic and GPS delivery proof will be used to confirm delivery.
While we strive to ensure timely delivery, occasional delays by the courier may occur. We guarantee same-day dispatch for express items ordered before 1 p.m.
Deliveries do not include Sundays.
