Delivery Terms & Conditions / Options & Info
Operated by Nutrition & Internet Supplements Limited (trading as NI Supplements). Last updated: 13 October 2025
UK Mainland (excluding Highlands & Islands)
Orders under £50
Service | Price | Speed | Notes |
---|---|---|---|
1–2 Day Delivery (No Signature Required) | £2.95 | Fully tracked; 91% delivered next day if ordered before 1 p.m. (excl. Sundays) | Photographic & GPS delivery proof confirms delivery. Non-delivery claims are investigated; parcels confirmed delivered by Royal Mail are not eligible for replacement. |
1–2 Day Delivery (Signature Required) | £3.35 | Fully tracked; 91% delivered next day if ordered before 1 p.m. (excl. Sundays) | Signature required at delivery. |
FREE delivery on orders over £50
Service | Price | Speed | Notes |
---|---|---|---|
4–5 Day Delivery (No Signature Required) | Free | Fully tracked (excl. Sundays) | Terms for “No Signature Required” (photo/GPS proof) apply. |
4–5 Day Delivery (Signature Required) | Free | Fully tracked (excl. Sundays) | Signature required. |
Reminder: Selecting “No Signature Required” means your parcel may be left at your address or a designated safe location without a signature, with photo/GPS proof used to confirm delivery.
UK Mainland (excluding Highlands & Islands)
Orders under £50
Service | Price | Speed | Notes |
---|---|---|---|
1–2 Day (No Signature) | £2.95 | Tracked; 91% next-day before 1 p.m. | Photo/GPS proof confirms delivery; confirmed deliveries not eligible for replacement. |
1–2 Day (Signature) | £3.35 | Tracked; 91% next-day before 1 p.m. | Signature required. |
FREE on £50+
Service | Price | Speed | Notes |
---|---|---|---|
4–5 Day (No Signature) | Free | Tracked | Photo/GPS proof terms apply. |
4–5 Day (Signature) | Free | Tracked | Signature required. |
Northern Ireland
Service | Price | Speed | Notes |
---|---|---|---|
Free on £50+ | Free | 2–3 working days | Tracked |
Express (No Signature) | £1.99 | Next-day before 1 p.m. | Photo/GPS proof |
Express (Signature) | £2.49 | Next-day before 1 p.m. | Signature required |
Ireland
Service | Price | Speed | Notes |
---|---|---|---|
Free on £70+ | Free | 2–4 working days | Tracked; order before 1 p.m. |
Reduced Rate on £50+ | £2.99 | 1–2 working days | Parcelforce/GLS; tracked |
Express under £50 | £4.99 | Next-day before 1 p.m. | Tracked; Mon–Fri dispatch |
Standard under £50 | £4.99 | 1–2 working days | Parcelforce/GLS; tracked |
EU & International
Rates shown at checkout.
General Delivery Terms
- No Signature Required: By selecting this option you agree your parcel may be left at the delivery address or a designated safe location without a signature. Photographic and GPS proof from the courier confirms delivery. Claims of non-delivery will be investigated, but parcels confirmed delivered are not eligible for replacement.
- Signature Required: A signature will be obtained at delivery; choose this for added security.
- Same-day dispatch (express): Guaranteed for orders placed before 1 p.m. Courier delays can occasionally occur.
- Working days: Processing Mon–Sat (excl. Bank Holidays). Deliveries do not include Sundays unless stated by the service.
- Cut-off: Orders after 1 p.m. are processed the next working day.
Failed Delivery & Returns to Sender
If an order is returned due to customer error (e.g., failure to take delivery or arrange collection/redelivery), a re-shipping fee applies. Alternatively, a refund of the item price minus our shipping costs can be provided. If the error is ours, we will re-ship at our expense.
Questions about shipping?
For queries on shipping times and order status please email hello@nisupplements.com.
Nutrition & Internet Supplements Limited (trading as NI Supplements)Unit 5, Graham Industrial Park, Dargan Crescent, Belfast, Co Antrim, BT3 9LP, United Kingdom