Shipping policy
Last updated: 19 October 2026
Operated by Nutrition & Internet Supplements Limited, trading as NI Supplements. Registered office: Unit 5, Graham Industrial Park, Dargan Crescent, Belfast, Co Antrim, BT3 9LP, United Kingdom.
1. Dispatch and processing
Orders placed before 1pm UK time, Monday to Saturday (excluding bank holidays), are normally processed and dispatched the same working day. Orders placed after 1pm are processed the next working day. Delivery timeframes exclude Sundays and public holidays unless stated otherwise. Courier network disruptions such as strikes, severe weather or customs delays may extend delivery times beyond our control.
2. Delivery options - United Kingdom (including Northern Ireland and the Isle of Man)
We deliver within the UK with Royal Mail. The options you are offered depend on your order value (including VAT) at checkout. Every option is fully tracked, and you choose between "No signature required" and "Signed for" on each service. Prices below include VAT. Delivery times are aims, not guarantees, and run from dispatch. Some higher-value products are always sent signed for, so only signed-for options are shown at checkout when they are in your basket.
Orders under £50:
- Royal Mail Tracked 48 – 2–3 working day aim: £2.95 (no signature required) or £3.94 (signed for)
- Royal Mail Tracked 24 – 1–2 working day aim: £3.95 (no signature required) or £4.94 (signed for)
Orders from £50 to £149.99:
- Free Tracked Delivery – 4–5 working day aim: free (no signature required) or £0.99 (signed for)
- Upgrade to Royal Mail Tracked 48 – 2–3 working day aim: £1.95 (no signature required) or £2.94 (signed for)
- Upgrade to Royal Mail Tracked 24 – 1–2 working day aim: £2.95 (no signature required) or £3.94 (signed for)
Orders of £150 and over:
- FREE upgrade to Royal Mail Tracked 48 – 2–3 working day aim: free (no signature required) or £0.99 (signed for)
- Royal Mail Tracked 24 – 1–2 working day aim: £1.95 (no signature required or signed for)
For security, addresses identified as flats or apartments are offered signed-for options only.
Services are Monday to Saturday only. Delivery aims count working days from the day we dispatch your order.
3. Delivery options - Republic of Ireland, EU and international
Available services, prices and estimated transit times are shown at checkout. Delivery times vary by destination and by customs clearance processes, which we cannot influence or expedite. Recipients are responsible for any local import duties, taxes or customs charges.
4. Delivery confirmation, safe place and risk
Signed for: the parcel remains at our risk until it is signed for by you or a nominated recipient.
No signature required: by choosing this option you authorise Royal Mail to leave your parcel in a safe place at your address if nobody is available to receive it. Once Royal Mail records delivery (for example with photo or GPS confirmation), the order is treated as delivered and risk passes to you. Once your parcel is on its way, you can use your Royal Mail tracking link or the Royal Mail app to choose a different delivery day, a preferred neighbour, a safe place, or collection from your local Post Office or Delivery Office.
Switching to signed for: if you would prefer a signature, contact us before your order is dispatched and we will change it to the signed for service. The price difference between the no signature and signed for versions of your service at checkout applies (normally £0.99), and we will send you a secure payment link. Once an order has been dispatched, the service cannot be changed to signed for.
If you are concerned about parcel security, choose "Signed for" at checkout. We recommend it for high-value orders and for addresses where nobody is usually home.
5. Non-delivery and failed deliveries
Non-delivery reports are investigated directly with the courier. Where the courier provides proof of delivery matching the supplied address, the order is considered fulfilled. Where the courier confirms no delivery occurred, we will resend or refund promptly. If a parcel is returned due to customer error (wrong address, failed collection, refused delivery), we may resend after payment of a re-shipping fee, or refund the product value less the original outbound shipping cost. Where the error was ours or our courier's, we resend at our expense.
6. Incorrect or outdated delivery addresses
We dispatch every order to the delivery address entered by the customer at checkout. It is your responsibility to check that the address (including house number, street, town and postcode) is complete, correct and up to date before you place your order, including where a saved or auto-filled address is used. We do not check addresses against any record of where you currently live.
Before dispatch: if you contact us before your order has been dispatched, we will do our best to update the address free of charge, but we cannot guarantee this as orders are normally dispatched the same working day.
After dispatch: once an order has been dispatched, it is with Royal Mail and we cannot guarantee that it can be recalled, redirected or intercepted. Where you ask us to attempt a recall, redirection or resend because the address entered at checkout was incorrect or out of date, this is done at your cost. You will be charged the fees we incur (including any Royal Mail recall or redirection fee and VAT) and the cost of re-shipping the order to the new address. We will send you a secure payment link, and the recall, redirection or resend will only be arranged once payment has been received.
If the parcel is delivered to the address entered at checkout, or is returned to us, the order is treated as correctly fulfilled. We are not liable for, and will not refund or replace, parcels delivered to an incorrect address that you supplied, or for parcels that cannot be recovered from that address. Where a parcel is returned to us because of an incorrect address, section 5 applies.
This section does not apply where the error was made by us or by our courier, in which case we will resend at our own expense. It does not affect your statutory rights.
7. Working days
"Working Days" means Monday to Saturday, excluding UK bank holidays. Orders placed after 1pm on a Saturday, or on a bank holiday, are processed on the next working day.
8. Tracking your order
You will receive an email with a tracking link when your order is dispatched. For help with an order, contact us with your order number.
9. Contact us
hello@nisupplements.com | 028 9013 0086
Nutrition & Internet Supplements Limited, Unit 5, Graham Industrial Park, Dargan Crescent, Belfast, Co Antrim, BT3 9LP, United Kingdom