Delivery

Free NI delivery on orders over £50.00. Service chosen is customer discretion. 

All orders under £50 are next day delivery if ordered before 1pm Mon-Fri working days only (not including Saturday or Sunday) for £3.99. We also offer a 1-2 day delivery for £1.99.

All orders placed before 1pm will be processed the same day and delivered accordingly with chosen delivery option. Please note that courier companies work from Monday to Friday (excluding Bank Holidays). Sometimes the courier can let us down but we guarantee all express items are sent same day if ordered before 1pm).

 

For queries on shipping times and order status please email hello@nisupplements.com

 

We offer express 1 - 2 working days (Mon-Fri) fully tracked delivery if your order is placed before 1pm for £5.99 on orders under £50.00.

If your order is over £50 we offer a discounted rate of £3.49 for an  express 1 - 2 working days (Mon-Fri) fully tracked delivery service if your order is placed before 1pm.

All orders placed before 1pm will be processed the same day and delivered accordingly with chosen delivery option. Please note that courier companies work from Monday to Friday (excluding Bank Holidays).

 

All our European orders have bespoke pricing and delivery times at checkout. These rates are constantly changing due to fuel charges. But we strive to offer the fastest and best pricing available. 

 

If for any reason we expect that your order will not arrive within the specified times, we will e-mail or call you shortly after receiving your order. It is therefore very important for you to provide a valid e-mail address and contact number that we can get hold of you on. Please be sure to check your e-mails and phone messages shortly after placing the order in case we need to contact you.

 

If an order is returned to us due to customer error (failure to take delivery of the order or arrange a collection/redelivery) then a re-shipping fee is applicable. This is due to the cost of re-packing, and re-shipping that item. A refund of the item minus our shipping costs can be provided as an alternative, but if the error is ours, the item will, of course, be re-shipped at our cost.

 

Lastly, there is sometimes human error can happen either from ourselves or couriers/delivery companies that we use. It may arrive late; it may arrive damaged; it may not arrive at all. But in any of these cases, we will rectify this with immediate effect directly with yourself and you will get a full refund for any postage you have paid. Incorrect delivery information as stated by the customer is the responsibility of the customer, who will be charged for collection on their behalf.

 

We try our best to help everyone, but for legal reasons brought about by a minority of our customers, we do need to state that it is the customer's responsibility to ensure that they are present to sign for the parcel. In no way can NI Supplements, DHL, PARCELFORCE or Royal Mail be held liable for failed deliveries unless either of those parties has been negligent in their duty to deliver.